Privacy Policy

1. Introduction

Brilliant Home Tutor respects your privacy and is committed to protecting the personal information shared with us through our website, enquiry forms, phone calls, WhatsApp or other communication channels.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and the measures we take to protect it.

2. Information We Collect

Depending on the services requested, we may collect the following information:

• Name of the student, parent or visitor
• Mobile phone number
• Email address
• City, area or location
• Student's class, board, subject or academic requirements
• Preferred tuition schedule
• Information provided through enquiry forms
• Information voluntarily shared during counselling or communication

Please do not submit unnecessary personal or confidential information through our website.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our hosting provider, analytics tools or other website technologies.

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate usage information
• Date and time of website visits

4. How We Use Your Information

Information collected from you may be used for the following purposes:

• To respond to your enquiries
• To understand your tutoring requirements
• To provide suitable tuition or educational services
• To connect students or parents with suitable tutors
• To provide admission counselling and educational guidance
• To communicate regarding classes, schedules and services
• To improve our website and services
• To maintain website security
• To prevent fraudulent or unauthorised activity
• To comply with applicable legal requirements

5. Communication

If you submit an enquiry or request information about our services, we may contact you through phone, SMS, WhatsApp, email or other communication methods using the contact information provided by you.

6. Sharing of Information

We do not intend to sell or rent your personal information to third parties.

Information may be shared when reasonably necessary with:

• Relevant tutors or educational professionals for providing requested services
• Service providers who help us operate our website or communication systems
• Technology, hosting or analytics service providers
• Government authorities where required by applicable law

Information will be shared only when reasonably necessary for the relevant purpose or where required by law.

7. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and analyse website performance. You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Third-Party Services

Our website may use third-party services such as website analytics, hosting, communication, maps, social media, advertising or other technology services. These third parties may process information according to their own privacy policies and terms.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide requested services, maintain business records, resolve disputes, comply with legal obligations or fulfil other legitimate business purposes.

11. Children's Privacy

Our services may involve students who are minors. We encourage parents or legal guardians to provide and manage information relating to minor students. Parents or guardians may contact us regarding information provided in connection with a child.

12. Your Privacy Choices

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Ask questions about how your information is used
• Withdraw consent where processing is based on consent

Some information may need to be retained where required for legal, regulatory or legitimate business purposes.

13. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their respective privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be published on this page with the revised date.